Template-Type: ReDIF-Article 1.0
Author-Name: AL-Habashneh, Amjad Ghazi
Author-Name-First: Amjad Ghazi
Author-Name-Last: AL-Habashneh
Author-Email: Amjad@aabu.edu.jo
Author-Workplace-Name: Department of Finance and Banking, Al al-Bayt University, Jordan
Author-Name: Mohammad, Suleiman Ibrahim Shelash
Author-Name-First: Suleiman Ibrahim Shelash
Author-Name-Last: Mohammad
Author-Email: dr_sliman@yahoo.com
Author-Workplace-Name: Electronic Marketing and Social Media, Economic and Administrative Sciences Zarqa University, Jordan; & Research follower, INTI International University, 71800 Negeri Sembilan, Malaysia
Author-Name: Vasudevan, Asokan
Author-Name-First: Asokan
Author-Name-Last: Vasudevan
Author-Email: asokan.vasudevan@newinti.edu.my
Author-Workplace-Name: Faculty of Business and Communications, INTI International University, 71800 Negeri Sembilan, Malaysia
Author-Name: Al-Adwan, Ahmad Samed
Author-Name-First: Ahmad Samed
Author-Name-Last: Al-Adwan
Author-Email: a.adwan@ammanu.edu.jo
Author-Workplace-Name: Business Technology, Hourani Center for Applied Scientific Research, Al-Ahliyya Amman University, Amman, Jordan
Author-Name: Mohammad, Anber Abraheem Shlash
Author-Name-First: Anber Abraheem Shlash
Author-Name-Last: Mohammad
Author-Email: mohannad197119@yahoo.com
Author-Workplace-Name: Research follower, INTI International University, 71800 Negeri Sembilan, Malaysia; & Digital Marketing Department, Faculty of Administrative and Financial Sciences, Petra University, Jordan
Author-Name: Jiang, Lan Qing
Author-Name-First: Lan Qing
Author-Name-Last: Jiang
Author-Email: a.hussam97@yahoo.com
Author-Workplace-Name: Faculty of Liberal Arts, Shinawatra University, Thailand
Title: Impact of the Quality of Financial and Banking Applications Used on Smartphone on the Customer Satisfaction of Jordanian Islamic Bank
Abstract: This study aimed to identify the impact of the quality of financial and banking applications through the dimensions of (information security, trust, privacy) used on smartphones on the satisfaction of Jordanian Islamic bank customers. The researcher employed a descriptive-analytical approach in constructing the study. The study population consisted of all customers of Jordanian Islamic banks. The researcher developed a research tool (a questionnaire) to align with the study's dimensions. A random sample of Islamic bank customers was selected, and the research tool was distributed to them electronically. The researcher was able to obtain responses from 249 participants. One of the key findings of the study was that there is a high level of usage of financial and banking applications on smartphones in Islamic banks. Among the dimensions, "privacy" ranked the highest in importance based on the participants' responses. The results also revealed a significant impact of the quality of financial and banking applications used on smartphones, through the dimensions of (information security, trust, and privacy), at a significance level of (? ? 0.05) on the satisfaction of Jordanian Islamic bank customers. Among the key recommendations was the need for greater focus on quality factors related to financial and banking applications by emphasizing the dimensions of information security, trust, privacy, and data protection due to their significant role and impact on customers using these applications. Additionally, there is a potential for further research and studies on the factors affecting the quality of financial and banking applications on smartphones for electronic banking services offered to customers.
Keywords: Quality of Financial and Banking Applications, Smartphones, Customer Satisfaction, Islamic Banks, Jordan
Journal: International Review of Management and Marketing
Pages: 99-106
Volume: 15
Issue: 1
Year: 2024
Month: 12
DOI: 10.32479/irmm.17706
File-URL: https://econjournals.com/index.php/irmm/article/download/17706/8428
File-Format: application/pdf
Handle: RePEc:eco:journ3:v:15:y:2024:i:1:id:17706