CHERIAN, Aiswarya; DINESH, M. P.; RAJEEV, M.; DIVYA, H.; JACOB, Gibin; JOSE, Jobin. From Automation to Personalization: A Bibliometric Analysis of Chatbot Adoption in Banking. International Journal of Economics and Financial Issues, [S. l.], v. 15, n. 6, p. 50–62, 2025. DOI: 10.32479/ijefi.20542. Disponível em: https://www.econjournals.com/index.php/ijefi/article/view/20542. Acesso em: 5 dec. 2025.