Oktrivina, D. S. Amelia, Sugeng Suroso, Bambang Purwoko, and Tri Widyastuti. 2017. “Performance the Malcolm Baldrige on State Electricity Company (PLN) in Indonesia”. International Journal of Economics and Financial Issues 7 (5):413-16. https://www.econjournals.com/index.php/ijefi/article/view/5256.