TY - JOUR AU - Terentyeva, Irina V. AU - Starodubtsev, Mikhail P. AU - Timonin, Andrey I. AU - Pugacheva, Natalya B. AU - Zykova, Nadezhda N. AU - Lunev, Alexander N. AU - Ezhov, Sergey G. AU - Starikova, Lyudmila D. PY - 2016/01/21 Y2 - 2024/03/29 TI - Assessment of State Services Quality and Availability in the Socio-Cultural Sphere JF - International Review of Management and Marketing JA - IRMM VL - 6 IS - 1 SE - Articles DO - UR - https://www.econjournals.com/index.php/irmm/article/view/1789 SP - 122-127 AB - <p>The relevance of the presented research is caused by distribution of independent tools to assess public administration of the socio-cultural sphere by public nongovernmental organizations and scientific institutes. The objective of the paper is to develop a technique to assess quality and availability of state services in the socio-cultural sphere as components of public administration. An institutional approach has become a leading one; it allows to consider state services quality and availability assessment in the socio-cultural sphere as a complex indicator of the content quality of a resulting effect and quality of services obtained; it is also connected with the comfort of service rendering and their availability for consumers. The elaborated technique of state services quality and availability assessment in the socio-cultural sphere includes the following criteria: the level of state services quality; the level of state services availability; the level of trust that consumers have in service providers. The technique is directed to identify effective measures to provide consumers with available and high-quality state services in the socio-cultural sphere rendered by state bodies and their departments according to the results of a calendar year.</p><p><strong>Keywords: </strong>evaluation of public administration, trust of consumers in service providers, level of state services quality, level of state services availability, socio-cultural sphere.</p><p><strong>JEL Classifications: </strong>P35, Z13, Z18<strong> </strong></p> ER -