[1]
Zainudin, W.N.R.A.B. et al. 2026. Reassessing Organizational Competence as a Mediator between Service Quality and Customer Satisfaction: An Integrated SERVQUAL-Resource-based View Study of Amanah Ikhtiar Malaysia. International Review of Management and Marketing. 16, 3 (Mar. 2026), 692–701. DOI:https://doi.org/10.32479/irmm.21275.