Hanif, M. I., Ahsan, M., Bhatti, M. K., & Loghari, M. S. (2020). The Effect of Electronic Customer Relationship Management on Organizational Performance with Mediating Role of Customer Satisfaction. International Review of Management and Marketing, 10(5), 138–147. Retrieved from https://www.econjournals.com/index.php/irmm/article/view/9934