ZAINUDIN, Wan Nur Rahini Aznie Binti; ABDULLAH, W. Muhammad Zainuddin Wan; MAHUSSIN, Norlida Binti; ZAKARIA, Farah Alia Binti. Reassessing Organizational Competence as a Mediator between Service Quality and Customer Satisfaction: An Integrated SERVQUAL-Resource-based View Study of Amanah Ikhtiar Malaysia. International Review of Management and Marketing, [S. l.], v. 16, n. 3, p. 692–701, 2026. DOI: 10.32479/irmm.21275. Disponível em: https://www.econjournals.com/index.php/irmm/article/view/21275. Acesso em: 31 mar. 2026.