PREMORDIA, I.; GáL, T. Dear Customer, Thank You for Your Review: The Service Failure-recovery Dyadic Interactions in the Restaurant Industry. International Review of Management and Marketing, [S. l.], v. 11, n. 3, p. 49–57, 2021. Disponível em: https://www.econjournals.com/index.php/irmm/article/view/11257. Acesso em: 29 apr. 2024.