Hisam, M. W., Sanyal, S. and Ahmad, M. (2016) “The Impact of Service Quality on Customer Satisfaction: A Study on Selected Retail Stores in India”, International Review of Management and Marketing, 6(4), pp. 851–856. Available at: https://www.econjournals.com/index.php/irmm/article/view/2990 (Accessed: 17 May 2024).