Kelesbayev, Dinmukhamed, Kuatbek Kalykulov, Yermek Yertayev, Altynay Turlybekova, and Akhmet Kamalov. “A Case Study for Using the Quality Function Deployment Method As a Quality Improvement Tool in the Universities”. International Review of Management and Marketing 6, no. 3 (July 21, 2016): 569–576. Accessed May 1, 2024. https://www.econjournals.com/index.php/irmm/article/view/2584.