Interrelationship of Incivility, Cynicism and Turnover Intention


  • Tahira Nazir
  • Ungku Norulkamar Bt. Ungku Ahmad


Workplace incivility being a deviant behavior is acknowledged by its low intensity, moreover its tendency to implicate detrimental conducts; given the broader spectrum of mistreatment. Subjected study was intended to observe the impact of workplace incivility in association to the mediatory role of cynicism over the subsequent turnover intents of nurses in selected healthcare settings of Pakistan. The survey conducted on 395 nurses depicted a positive correlation of workplace incivility towards the progression of cynical attitudes and turnover intents in the subjected profession. The study further signifies the impact of cynicism as a mediator, over the intentions of an individual to quit the employing healthcare setting. The multiple regression tests carry out in hierarchical manner, on the selected variables signified the impact of workplace incivility over the cynicism and turnover intention at respective variances of (R^2= 0.061) and (R^2= 0.050). In comparison to which cynicism exclusively poses a substantial variance of (R^2= 0.156) over the intents to leave. While considering workplace incivility as instigator and cynicism in capacity of a mediator, a cumulative variance of (R^2= 0.182) was observed in relation to an individual quitting the job. Moreover, both of the variables are significant predictors to their resultant variable (P< 0.001). It is recommended to adopt proactive approach to contain uncivil incidents and evade costs of following disapproved behaviors and subsequent turnover.

Keywords: Incivility, Cynicism, Turnover Intention, Retention, Nursing, Healthcare.

JEL Classifications: I000, I120, I310


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How to Cite

Nazir, T., & Ungku Ahmad, U. N. B. (2016). Interrelationship of Incivility, Cynicism and Turnover Intention. International Review of Management and Marketing, 6(1), 146–154. Retrieved from