Business Process Management, Industry 4.0 and Lean Six Sigma for achieving Operational Excellence in Asset Management Companies: Case of India

Abstract

Investors in India buy financial products from Asset Management Companies (AMCs) to secure their financial future using various platforms for investing. To achieve sustained performance, AMCs need to explore technological advancements and methodologies to make their operations efficient and effective to provide a seamless transaction experience across their various investment platforms. This study investigates the factors essential in achieving operational excellence in asset management companies (AMCs). The study uses 300 valid responses from a survey collected from eight prominent Indian AMCs. The analysis was conducted using the SEM approach. The findings indicate that business process management, Industry 4.0, and Lean Six Sigma enable achievement of operational excellence in Indian AMCs. This study is among the few empirical studies that examine the enablers of operational excellence in Indian AMCs.