Relation between Total Quality Management Practices and Business Excellence: Evidence from Private Service Firms in Jordan


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Authors

  • Ghazi A. Samawi German Jordanian University
  • Bandar K Abu-Tayeh Albalqa Applied University
  • Fathi Yosef German Jordanian University
  • Metri Madanat German Jordanian University
  • Manar I. Al-Qatawneh Albalqa Applied University

Abstract

This study examines the extent of total quality management (TQM) practices implemented by private service firms and their impact on organisational excellence. Its importance derives from the major contribution of the private sector to the economy. TQM practices concerning leadership, human resource focus, process management, customer focus, and information and analysis found to have a positive effect on organisational excellence in the firms surveyed. This is the first study to examine the case of private sector firms offering specialized services, focusing on the KAAEPS. It will thus provide a model for private firms to improve their performance and motivate them to adopt TQM practices. It also provides a conceptual model for use by other researchers.Keywords:  TQM practices, excellence, private service firms, King Abdullah II Award for Excellence, competitiveness.JEL Classification: Z00

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Author Biographies

Ghazi A. Samawi, German Jordanian University

 Dr. Ghazi A Samawi, PhD, MBA & BA, graduated for the UK, Majoring in International Business, I made sure to solidify the knowledge I have through worldwide lectures, trainings and consultations. Having started an early career in academics Organizational Learning Center, I have been teaching at several renowned institutions such as the German Jordanian University and Talal Abu Ghazaleh College of Business; two of the most prestigious business schools in Jordan. During this time, I have held a few major administrative roles as well – Head of Management Sciences department, Vice Dean of the School of Management and Logistic Sciences, and the Industrial links Coordinator and Training Officer for bridging the gap between academia and industry.    I have managed to obtain several local, regional and international certificates during my course of work. Moreover, I have been a visiting professor in Institutions in Turkey and Germany as well as an external examiner in a few Jordanian institutions. I have successfully Scientific Conferences and participated in many workshops over the past 6 years. Alongside, I have conduct research in a variety of fields, all of which have qualified me to train in institutions such as the USAID, KAS and others in areas such as Total Quality Management, Management Communication, Innovation Management, Strategic Management… etc.       

Bandar K Abu-Tayeh, Albalqa Applied University

Department of managment, Associate Professor

Fathi Yosef, German Jordanian University

Management Sciences Department , Assistant Professor

Metri Madanat, German Jordanian University

Management Sciences Department , Assistant Professor

Manar I. Al-Qatawneh, Albalqa Applied University

Department of managment, Associate Professor

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Published

2018-01-25

How to Cite

Samawi, G. A., Abu-Tayeh, B. K., Yosef, F., Madanat, M., & Al-Qatawneh, M. I. (2018). Relation between Total Quality Management Practices and Business Excellence: Evidence from Private Service Firms in Jordan. International Review of Management and Marketing, 8(1), 28–35. Retrieved from https://www.econjournals.com/index.php/irmm/article/view/5819

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