Development of Six Sigma Infrastructure for Strabismus Surgeries

Authors

  • Mehmet Tolga Taner Uskudar University
  • Ibrahim Sahbaz Uskudar University
  • Gamze Kagan Uskudar University
  • Kamal Atwat
  • Engin Erbas

Abstract

The purpose of this study is to show how a private eye care center in Turkey developed a Six Sigma infrastructure to investigate the root causes of complications occuring during strabismus surgeries. To analyze the collected data, main tools of Six Sigma’s Define-Measure-Analyze-Improve-Control (DMAIC) improvement cycle such as SIPOC table, Fishbone Diagram and, Failure, Mode and Effect Analysis were implemented. Patient’s eye anatomy, experience of the anesthesiologist, experience/attention of the strabismus surgeon was identified to be Critical-to-Quality (CTQ) factors for a successful strabismus surgery. The most frequent complications of strabismus surgeries were found to be X, Y and Z. The process sigma level was found to be 3.2025.

Keywords: Six Sigma; ophthalmology; strabismus surgery; complications

JEL Classifications: I120; L15

Downloads

Download data is not yet available.

Author Biographies

Mehmet Tolga Taner, Uskudar University

Department of Healthcare Management

Ibrahim Sahbaz, Uskudar University

Department of Opticianry

Downloads

Published

2013-12-26

How to Cite

Taner, M. T., Sahbaz, I., Kagan, G., Atwat, K., & Erbas, E. (2013). Development of Six Sigma Infrastructure for Strabismus Surgeries. International Review of Management and Marketing, 4(1), 49–58. Retrieved from https://www.econjournals.com/index.php/irmm/article/view/672

Issue

Section

Articles